Shipping & Returns Policy
Last Updated: September 2026
Custom and personalized merchandise is final sale and cannot be returned or exchanged, except when an item is defective, damaged, or produced incorrectly.
Shipping Policy
A Veteran Helping Veteran Inc. works to provide clear and reasonable shipping, return, and refund policies for merchandise purchased through our online store. Some merchandise may be designed, produced, personalized, embroidered, engraved, 3D-printed, or otherwise created in partnership with You’re Sewing Me Smalls LLC, a veteran-owned business.
Purchases of merchandise help support the programs, outreach, education, events, and community efforts of A Veteran Helping Veteran Inc.
Processing Times
Most in-stock merchandise is prepared for shipment within 3 – 5 business days.
Custom, personalized, engraved, embroidered, 3D-printed, made-to-order, or specially produced products may require additional production time. When practical, estimated processing times will be included in the individual product listing.
Orders are generally not processed or shipped on weekends or major holidays.
Shipping Charges
Shipping charges are calculated at checkout based on the products ordered, shipping destination, and available shipping method.
Any free-shipping promotion will be clearly identified when offered.
Shipping Confirmation & Tracking
When tracking is available, shipping confirmation and tracking information will be sent to the email address provided with the order.
Tracking information may take additional time to update after the package has been transferred to the carrier.
Returns, Exchanges & Refunds
Custom and Personalized Merchandise
Custom and personalized merchandise is final sale and is not returnable or exchangeable, except when the product is defective, damaged, or an error was made by A Veteran Helping Veteran Inc. or its production partner.
This includes, but is not limited to:
• Personalized products
• Custom engraved items
• Custom embroidered merchandise
• Made-to-order merchandise
• Custom 3D-printed items
• Products produced specifically for an individual customer
• Special-order items
• Customized colors, names, wording, designs, or other specifications
Customers are responsible for reviewing spelling, personalization details, sizes, colors, and other selections before submitting an order.
A change of mind, incorrect information submitted by the customer, or preference after production has begun does not normally qualify a custom item for return, exchange, or refund.
Standard Non-Custom Merchandise
Standard merchandise that has not been customized is eligible for return within 14 days of delivery when the conditions below are met.
To be eligible, the merchandise must be:
• Unused
• Unworn
• Unwashed
• Unaltered
• In substantially the same condition in which it was received
Customers must contact info@aveteranhelpingveteran.com before sending a return.
Do not return merchandise without first receiving return instructions.
Incorrect or Defective Merchandise & Exchanges
If you receive:
• The wrong item
• An incorrectly produced item
• A defective item
• An item that does not match the confirmed order please contact us promptly.
When A Veteran Helping Veteran Inc. or its production partner is responsible for the issue, we will work with the customer toward an appropriate replacement, correction, exchange, or refund.
Eligible standard merchandise may be exchanged when replacement inventory is available.
Customers requesting an exchange because of size, color, or personal preference may be responsible for return shipping and shipping of the replacement merchandise.
Custom and personalized merchandise is not eligible for exchange except in cases of defect, damage, or production error.
Return Shipping, Refunds & Final Sale Merchandise
Unless the return results from merchandise that was incorrect, defective, damaged, or produced in error, the customer is generally responsible for return shipping costs.
Original shipping charges are generally non-refundable.
Approved refunds will be issued to the original payment method whenever possible.
The time required for a refund to appear may vary depending on Square, the customer's financial institution, card issuer, or other payment provider.
Products may be designated Final Sale when applicable, including certain:
• Clearance merchandise
• Limited-edition products
• Event-specific merchandise
• Fundraising merchandise
• Specially produced merchandise
A Final Sale designation will be shown on the product listing when applicable.
Donations & Contact
Donations are not merchandise purchases and are generally non-refundable.
If a donation was made accidentally or there is a problem with a donation transaction, please contact:
info@aveteranhelpingveteran.com
Questions regarding shipping, merchandise, returns, exchanges, or refunds can be directed to:
A Veteran Helping Veteran Inc.
info@aveteranhelpingveteran.com
Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable law.